Help center
Table of Contents
General
You can contact our technical support team by email at info@packingmater.com.
Our specialists will assist you with product selection, material structure, application suitability, and performance requirements. We support distributors and manufacturers throughout the entire process—from inquiry to mass production.
To help us respond faster and more accurately, please prepare the following information if available:
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Product type (e.g. ovenable pouch, vacuum pouch, thermoforming film)
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Application (food type, temperature, shelf life requirements)
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Size, thickness, and material structure (if known)
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Target market and certification requirements
Products
Choosing the right packaging depends on your product type, processing conditions, and shelf-life requirements.
At PACKINGMATER, we help you select the most suitable solution based on factors such as temperature resistance, barrier performance, mechanical strength, and compliance standards. Simply share your application details, and our technical team will recommend the optimal packaging structure.
Yes. We specialize in customized high-performance packaging solutions.
Our products can be tailored in terms of material structure, thickness, size, sealing method, and barrier level to meet your specific application and market requirements. Customization is available for vacuum pouches, ovenable pouches, thermoforming films, laminated films, and laminated pouches.
Customization
PACKINGMATER offers a wide range of customization options to meet different application and market needs.
Customization can include material structure, thickness, pouch size, sealing type, barrier performance, and temperature resistance. Whether you need ovenable, vacuum, thermoforming, or laminated packaging, we tailor the solution to match your product and production process.
Our customization process is simple and efficient:
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Inquiry & Requirement Confirmation – You share your application and specifications.
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Sample Development & Approval – We produce samples for performance and quality verification.
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Mass Production & Delivery – After approval, we proceed with stable, large-scale production and shipment.
This process ensures product consistency, compliance, and minimal risk before bulk orders.
Service
In addition to manufacturing, PACKINGMATER provides comprehensive support services including technical consultation, packaging structure design, application testing guidance, and compliance support. Our goal is to help you achieve stable production, reduce risks, and improve overall packaging performance—not just supply materials.
We support long-term partners through consistent quality control, stable supply capacity, and dedicated account communication. For repeat orders, we maintain approved specifications and production standards to ensure consistency and minimal complaints. This allows distributors and manufacturers to scale their business with confidence.
Payment
PACKINGMATER accepts common international B2B payment methods, including T/T (Telegraphic Transfer).
Payment terms are usually confirmed during quotation based on order value and cooperation stage. Our team will clearly communicate all payment details before order confirmation to ensure transparency and security.
For first-time orders, payment terms are typically deposit before production and balance before shipment.
For long-term partners and repeat orders, payment terms may be adjusted based on cooperation history and order volume. Our goal is to support stable partnerships while ensuring smooth and reliable order processing.
Shipping
PACKINGMATER supports multiple international shipping methods, including sea freight, air freight, and express delivery, depending on your order volume, destination, and delivery timeline. Our team will recommend the most cost-effective and reliable shipping solution based on your needs.
We ensure reliable delivery through stable production capacity, standardized production planning, and close coordination with experienced logistics partners.
Before shipment, all products are inspected and packed according to export standards. Shipping schedules and documents are confirmed in advance to minimize delays and ensure smooth customs clearance.
